Reolink camera not connecting to wifi android

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• If your camera model number is not listed, please choose Onvif to add the camera with QNAP. Cause 5. Wi-Fi Connection Failed During the Setup of Reolink Lumus, Battery-Powered Cameras and E1 Series. If there is still not video when the status is login success, please change to Fluent mode for a check, Cause 4: Online Server port: access via Reolink Client or Reolink App. The camera is too far away from the router. The UID for each cam has always been on in the client. You may change to another network for your camera. If you are already using one of the supported WiFi channels, please change to another supported WiFi channel for a check. For more information, please have a look at: Wi-Fi Connection Failed when Setting up Lumus, Battery-Powered Cameras and E Series. Solution: Please check whether the antennas of the camera are securely mounted; place the camera closer to the router and try again. Solution: Switch the video to fluent mode or connect the phone to another network. Click on th e “+” button in the “ Device ” and the software automatically scans the camera and log into your camera. Cause 6. Method 3. Otherwise, it means that the camera doesn't have a good Internet connection. Applies to: Reolink Go. Poor network connection of your phone. ONVIF port: access via third-party software. The camera cannot be properly powered. 4GHz. Click Add Device -> Scan in LAN to see whether the camera shows up. Camera does not hold a charge from the solar panel. The battery-powered cameras and Reolink E1, E1 Pro, and Lumus cannot Find the UID on Reolink App. When you set WiFi for the camera, the camera couldn't find any WiFi network: Here are some tips for your reference: 1. Step 3. If you also couldn't connect the camera locally via Reolink client, please refer to Fail to Connect Camera/NVR in LAN. Connect the NVR to the same router by a network cable. Refer to this article to see the model of device that can work with NVR: Which Cameras can Work with Reolink NVR. Make sure to disable the firewall and VPN while accessing the camera. The following article shows you how to restore Reolink products. Find the UID on Reolink Client. You can follow these steps to connect them:Step 1. If you cannot connect to the camera in a remote network, you may follow the points below to troubleshoot the issue. Step 2: Launch the app and enter a unique ID number (UID) to add the camera device. Step 3: Click the camera on the App or Client and you can view your IP Update: I do not have/use VPN. Hard reset the password by pressing the reset button if no devices can still access this camera/NVR. If the light is not on, please change into another working cable and another working port. For the battery-powered cameras, we suggest using the auto-upgrade for them, and they don't Note: If you have already set up a new SSID and password for the router, and the camera is disconnected from the WiFi, you may change the SSID and password to the old parameters which are the same as the ones on the camera referring to Step 2. Restart the . The Network Connection of Alexa and the Camera Solution: 1. If the problem cannot be solved and you need technical support, you can submit a request to contact the Reolink Support team. 1. Note: Reolink Battery-powered cameras could only be accessed via the UID, so it cannot be disabled. 2. The camera is not communicating with your router Solution: Please check if your router has Internet access, and reboot both the camera and router or reset the camera. RTSP port: watch a live stream on the VLC player. This video shows you how to connect a Reolink wireless security IP camera to your router wirelessly (without a network cable). Cause 3: The internet connection of Google Home or the camera Note: If you fail to log into your device via UID on Reolink App, please switch to another network (switch to 4G or another Wi-Fi) and try it again. Select the file and confirm that you want to upgrade the firmware. If you are using dual-band WiFi, d isable the 5GHz WiFi for a try. If your camera can connect to 2. Solution: C heck the UID and contact Reolink Support for further help. If it is turned on, try turning it off and back on again. Cause 3: The internet connection of Google Home or the camera Applies to: Reolink Cameras Stop Working with Amazon Alexa. When you installed the SIM card and battery to the Reolink Go, the blue LED under the lens will keep turned on for about 5s and then you will hear a voice prompt Network Connection Succeeded . Method 1: By Using UID (cameras inside the NVR kit excluded) Step 1. Note that the length of a Please change the Wi-Fi Channel to 1/6/11, and then connect to the router to try again. If yes, it means that the camera is connected to the Internet properly. Jan 26, 2024 · Insert the USB flash drive into the USB port of your Reolink NVR. Make sure the ‘Enable Wi-Fi’ option is turned on. The WiFi connection is unstable. Please check whether you can connect the camera remotely via Reolink Client. If yes, please Then launch Reolink Client software on the computer in the same network. Restriction of the SIM card operator. Solution: Move the camera to an open area with a better network signal. The network signal is weak. If your Reolink camera doesn’t connect to Wi-Fi after the reboot, proceed to the next step. We recently bought four Reolink cameras: (2) Duo2 POE, (1) RLC-822A and (1) RLC-510WA, plus the 8CH NVR. Cause 3: The Network is Poor. g. Follow these steps to restart your router: Unplug your router from your power outlet. Fail to Add Reolink WiFi Cameras. Please change the Wi-Fi Channel to 1/6/11, and then connect to the router to try again. Refer to the following different ways to quickly configure the WiFi settings. Wait for the camera to reconnect to the router, then follow the steps above to change the password This article will show you how to turn on the UID for your camera/NVR. Select "Connect to Wi-Fi". For more information, please refer to Wi-Fi Connection Failed when Setting up Lumus, Battery-Powered Cameras and E Series. For WiFi cameras and cameras in the NVR kit, try to use Ethernet cables to directly connect them to your router and see whether your device can be connected to the network successfully. To add the cameras to Amazon Alexa, please refer to the instructions here. If the WiFi signal strength decreases to less than Name your home and click Next to build a connection between the Chromecast and the Google Home. Click the ”+” button in the top right corner to add the camera. Check the Reolink account on Reolink App and make sure the camera is bound to this Reolink account. Step 3: Click the camera on the App or Client and you can view your IP Fail to connect the camera in WAN. The NVR should detect the firmware file on the USB drive. 3. Step 6. Step 2. Jan 13, 2022 · Download Reolink App on App Store (for iPhone) or Google Play (for Android mobile phone). This video will help if you are in one of the f Method 2. Camera is not communicating with your router Solution: Please check if your router has Internet access, and reboot both the camera and router or reset the camera. If yes, please. Connect the video doorbell to a WiFi router via WiFi signals or an ethernet cable, and it needs to be powered via a power adapter. Cause 2: Client Setting Gets Wrong. The battery-powered cameras and Reolink E1, E1 Pro, and Lumus cannot Fail to connect the camera in WAN. Step 2. Login Failed when Remotely Accessing Reolink Battery-Powered Cameras Nov 16, 2022 · To resolve this issue, you’ll need to reboot the router. The scanning is blocked by firewalls and anti-virus software. Norton Security) and scan again. Ensure that the phone screen and camera lens are on the same plane, approximately 20 centimeters (8 inches) apart; alternatively, adjust the camera lens angle or distance flexibly and try again. Use the camera to scan the QR code generated on the PC. Under the ‘Camera’ section, select your camera and tap ‘Connect. Cause 1. Log in to your camera on the Reolink App on your cellphone and go to Device Settings. Step 7. In this case, please tap input UID/IP under the scan Solution: Please connect your phone to the 4G or another WiFi, then check if you can access the camera successfully via Reolink App. e, Reolink App) on your phone. If the status is login success, but there is no video, please choose single screen and then drag the camera at Device List to live view screen for a check. Check whether the camera is connected to the Internet by accessing the camera via 3/4G on the phone. Make sure the Reolink account (which is the same as the one on Reolink App) is logged in successfully on Google Home App to authorize the Reolink Smart Home skill. If your camera or NVR cannot be connected in WAN ( when your phone/computer is not connected to the same network as the camera or NVR), please refer to the guide in the following links: Login Failed when remotely Accessing Reolink IP Cameras. Setup issues. Enter the Wi-Fi password of the selected Wi-Fi network and tap Next. 5. If you failed to connect the camera locally via Reolink App, please refer to Login Failed when Accessing Reolink IP Cameras in LAN. Check whether your phone has internet access. 4 GHz Dual-Band Wi-Fi supported. Solution: Try to access your device via web browsers. Step 5. After scanning, there will be a short beep sound. Here we take a Reolink camera as an example. If there is any problem with your cameras/NVRs, you can first resort to our Support Center to see if the articles there solve your problem. Solution: Change the encryption method of your WiFi to WPA-PSK/WPA2-PSK on your router interface. Successfully connect the camera via Reolink App locally, but failed to connect remotely: 1. I rebooted my eero wifi, rebooted the NVR, turned POE switch off/on, uninstalled the Reolink app from phone and installed it from Google Play, had to type password for each camera, redo the cameras order, redo the scenes, turned phone on/off, cleared phone cache. Connect Wi-Fi cameras (RLC series WiFi cameras and E series cameras with LAN port) to the hotspot during the initial setup process. Helpful？. NVR. Solution: Cover the day/night sensor or place the camera in a dark environment. The camera will try to connect to the router. Solution: Connect the camera and your computer to the same network. Have tried scanning the code and inputting the UID on both the NVR and cell phones without Applies to: All Reolink cameras and NVRs. If the camera failed to be added to Amazon or the Amazon Alexa device cannot find the camera, below are the causes and solutions you may refer to: Cause 1. Reboot your phone and connect it another network/change another phone to have a test. The camera does not hold a charge from the solar panel. Failed to Find WiFi for WiFi Cameras. Got both Duos hooked up and connected to the NVR without issue. Applies to: All Reolink products. If you have WiFi or Internet, connecting a security camera to your mobile phone will be as easy as a breeze. Download and lauch the App (i. Cause 4. Also, please check whether the camera's corresponding PoE port lights. After a few seconds, if no IR If your camera can connect to 2. There're several possible causes for Reolink Solar Panel to stop charging Reolink battery-powered cameras, please follow the steps below to troubleshoot the issue. 4GHz WiFi but fails to connect to 5GHz WiFi, here are two possible causes for your reference. But, we are unable to get the other two connected. Launch Reolink Client and find the camera, click Settings and go to Info. Method 1: Reolink NVRs. Jan 31, 2024 · Open the “ Reolink App “. Please check the system information of your camera. For more information, please check the article: wifi connection failed when setting up Reolink Lumus. Please ensure that the camera isn't place too far from your E1 Pro supports 2. Add by entering IP address of the Reolink device. Cause 2: 4G network is not working properly. Then you can connect to the camera and go to the camera's WiFi setting page and save your hotspot SSID/Password on the camera. Note: when loading the live stream on a web browser, the RTMP port needs to be forwarded. Solution: Put your camera close to your router to ensure a strong Wi-Fi signal and set it up. Please follow the below steps to connect cameras to the TV: Step 1. Connect the Wi-Fi network you would like to use with your Chromecast, then you can customize a room name, which will be added to your room list. In a well-lit area, increase the brightness of your phone screen, enlarge the QR code, and try scanning it with the camera. The encryption method of your WiFi is not compatible with the camera. After the Chromecast found, please check the code shown on your TV and click Yes to continue. Find the UID of your Reolink Device. Scan the QR code on the camera and then click ”Connect to Wi-Fi” to continue. For Lumus, please c hange the WiFi Channel 1/9/13 and set up the camera to the router again. If the lights are not on, please try to plug the camera into other ports that work and use another working Ethernet cable Applies to: All cameras and NVRs. 4GHz WiFi. Solution 2: Please check whether the mobile phone has opened the firewall and VPN. Cause 3. Restore the password on Reolink software if you still have any device that can access this camera/NVR. Set up the WiFi settings in a In this case, please tap input UID/IP under the scan window, choose UID, enter the UID of the camera/NVR and tap Next to proceed. If your camera system involves an NVR, you can hook the NVR to your TV via an HDMI port or VGA port. Please change a different network on the phone to try. Access the camera via 3/4G on the phone to see whether the camera has internet. The reconnect your router’s plug to the outlet. Choose the WiFi network you want to connect to, enter the WiFi password, and then tap “ ‘Save “. Method 2. Knowing the IP address of the camera or NVR, we can also add it by manually entering the IP address. Power the PoE camera with a PoE switch/injector, then connect the PoE switch/injector to the LAN port of the router by an Ethernet cable. Method 1. Applies to: All Reolink cameras/NVRs except for the battery-powered cameras and the cameras in the NVR kit. Cover the daylight sensor, or place the camera in a dark environment. Log into your router and temporarily lower firewall settings to see if it is the issue. Motion Applies to: All Reolink WiFi cameras. Cause 2. If the cameras stop responding for the voice command, or Alexa can no longer find the camera, below are the causes and solutions. Solution: For Battery-powered WiFi series cameras and E1 that only support 2. You may follow the steps below to troubleshoot the issue. The cameras in the NVR Kit don't have the UID, they should work Note: Before the initial setup, download Reolink Client in the Download Center. The Smart Home Skill of the Camera is Not Enabled Yet. Contact the 2. In this case, please connect the camera to your router first. For how to connect Reolink NVR to a network, use a network cable to connect the uplink port of the NVR and the LAN port of the router. Follow the articles below to access your device remotely on Reolink Client or Reolink App. Only when it has internet can it be linked to Smart Home. In this video, we’re gonna show you how to connect Reolink WiFi cameras to your phone’s hotspot step by step. Upgrade Firmware via Reolink NVRs (New UI) Notes: For the cameras connected directly to the NVR, it only supports upgrading via the NVR end (connected to the monitor). And see if you can use that WiFi to access the camera First of all, please check whether your camera/NVR supports Web Access. Camera is not communicating with your router. For more information, please check the article: wifi connection failed when setting up Argus 2/Argus Pro. You should also check that the ‘Network Mode’ is set to ‘Wi-Fi. Solution: 1. For the initial setup, you need to power on the camera with a DC adapter and also connect the camera to your router LAN port with an Ethernet cable, and then follow the steps below to set up your camera. HTTP & HTTPS port: access via a web browser (the latter port is more secure than the former one). Fail to Change the Resolution for Reolink Cameras. Applies to: Reolink cameras that can work with Alexa. Cause 1: The camera doesn't support the WiFi channel your WiFi router uses. The WiFi connection will drop when the signal is too weak. If the problem still exists after going through the steps above, please check your system status via Reolink App, take a screenshot, and send it to our support along with your device UID for help. Solution: Please go to the router interface and modify the WiFi channel to other available values. Select ‘ System Upgrade ‘ or ‘Firmware Upgrade ‘ from the menu. Upgrade Firmware via Reolink Client (New Client) Upgrade Firmware via Web Browsers. Wait 10 seconds. Cause 2: The camera firmware is not the latest one. Please change your phone to connect to other WiFi, not the WiFi the camera is connected to. Applies to: Reolink cameras with 5/2. See if this helps. Access the NVR’s main menu and navigate to the ‘System’ settings. Here are the WiFi channels the camera supports: What channels are If the camera can be accessed in LAN but fails to be accessed remotely, t here are several possible causes for Connection Failed when remotely accessing Reolink IP cameras. Make sure the computer is connected to the same network as the camera/NVR. If you could connect the camera via Reolink app locally, but failed remotely, please refer to the below instructions to troubleshoot: Note: Reolink battery-powered cameras could only be connected with the UID. Tap Device Info or Share Camera and you can find the UID number. Note: if the camera cannot be accessed via 3/4G, please troubleshoot here. The camera is not properly connected to the PoE switch/injector Solution: Please check the lights on the PoE switch/injector. How to Connect Security Camera to Android/iOS with WiFi or Internet. For the mobile app, please check whether it has a firewall or APN settings, and disable the APN to add again. Step 4. Please check whether the antennas have been fixed firmly on the camera(for the cameras which have the external antennas). If still fail to add, please try to reboot this camera and your home router network or hard Sep 1, 2022 · Adjust Settings. Solution: Turn off the firewall and anti-virus software (e. If your camera and QNAP are not in the same network, please make sure the camera Onvif port and RTSP port are forwarded properly on your router, then add the camera with your QNAP by router Wan ip+onvif port. You can connect it to Reolink PoE NVR in an indirect way. After a few seconds, if the IR LED turn on, or some sounds can be heard, it means the camera is powered on. The connection of the camera/NVR. Reolink Go Failed to Connect to the Network. Now to “ Device Settings ” and then to the “ WiFi Settings. ) Solution: Go to Device Settings > WiFi Settings, and check the WiFi signal bar in Reolink Client to see whether the signal is strong enough. Enter the 16-digit UID number to add the camera. The NVR will pick up all the cameras/video Solution: Make sure you're connecting your Argus PT 2K to the 2. Launch the Reolink App on your mobile. The Wi-Fi Channel is out of supported range. Here are the WiFi channels the camera supports: What channels are You may check out which channel your WiFi router uses on the router and see if it's one of the supported channels. If it fails to perform the exact same way, please reset the camera; if the problem still exists, you may follow the table below Step 3. Below are the 3 simple steps to configure an IP camera on Internet for remote viewing within less than 2 minutes. 4Ghz band WiFi, please change the Wi-Fi Channel to 1/6/11, and then connect to the router to try again. Connect Reolink cameras to the NVR. This article will show you how to configure/change the WiFi settings of the camera to make it work well with the WiFi network. Step 1: Download the Reolink App or Client to your phones or computers. Note: please check whether the Reolink client can find the camera via IP address; or ping the camera IP address on the computer. Applies to: All Reolink WiFi cameras and battery-powered WiFi cameras. Reolink cameras not connecting. If you are using dual-band Wi-Fi, temporarily disable the 5Ghz Wi-Fi to see if it helps. Open the Reolink app and go to the settings menu. (Please note that IP cameras usually need a stronger WiFi signal than laptops or cellphones. The WiFi channel is occupied. ’. 4. The Client is not working properly. Remote Access on Reolink Client (New Client) Remote Access on Reolink App. Reolink WiFi Cameras Not Scanning QR Code on the App/Client. Check this article about Wi-Fi Connection Failed when Setting up E Series Camera. Turn off the VPN on your phone if it's running on your phone. Have more questions? Submit a request. The following Solution: Please refer to Which POE injector/switch can I use for Reolink POE cameras Cause 2. vp hu xy iw ye ie my ze ag lj