Xfinity customer service Xfinity's customer service is about NOT taking care of it's customer's . Oh yeah, and unfriendly employees in their store in Vallejo. I have the same question- how did they get my phone number and appointment Hi @r_col58, we appreciate you for posting to the Xfinity Forum to get help with changing your services. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. In fact, Xfinity Internet ranked highly on HSI's Customer Satisfaction Survey. Included for customers at no extra charge. Otherwise, you'll need to go through the Courtesy Services Portal through ComcastNow. residential and commercial customers in 40 states and the District of Columbia. The Xfinity sales page lets you bundle services and compare factors like download speeds and available channels. Official employees and other users offer suggestions and How to Contact Comcast Xfinity Customer Service. gov, not through Xfinity directly. Type your message in the text area near the bottom of the window • Press Enter to send it The "To:" line prompts you to "Type the name of a person". I am an Official Xfinity Employee. Stream, work, game, and learn with Xfinity Internet today! Limited to residential customers meeting certain eligibility criteria. Xfinity has an average rating of 1. 1 Message. After saying I did not want to cancel, a number was provided for me to make a different “external service” appointment vs the “inside appointment” that was scheduled. We ask that you post publicly so people with similar questions may benefit from the conversation. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message Contact Customer Service at (800) 391-3000. Get the most out of Xfinity from Comcast by signing in to your account. View our mobile support section, chat with a customer representative, or contact us via Email to get the support you need with Xfinity Mobile. Sign In. Internet. automation to customer problems and concerns isn’t the answer to everything. A user asks how to speak to a live person in the Xfinity app or via the Support Phone #. TX. Xfinity Live Chat Assistant 8. Here are the detailed steps to direct message us: • Click "Sign In" if necessary Get the most out of Xfinity from Comcast by signing in to your account. Make moving feel like magic. The Xfinity mobile app is [Edited: "Inflammatory"] for navigating with any of the NOW services. I'd love the opportunity to help you here and save you that phone call, can you tell me a little about why you are reaching out today? user_in26jt As someone who relies on my Xfinity entertainment service for working at home and entertainming my family daily I would be pretty frustrated if I were in your shoes too. Learn how to use the Xfinity Assistant to pay your bill, track equipment shipments, and troubleshoot your Xfinity devices 24/7. I was talking to an employee through the live chat to help me fix a moving order I had placed. I would like to take a closer look at your modem issues and see what we can do to get this corrected. Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Shop Mobile. 89_tabs. Comcast. I wasn’t to compliment customer service rep for very good service. user_1lc8ua. If you’re interested in subscribing to Xfinity, click the buttons above to speak to an Xfinity customer Find outage information for Xfinity Internet, TV, & phone services in your area. I understand your concern with the bill, and I'd like the opportunity to check into that for you. Xfinity keeps its phone support lines longer than most ISPs with uniform hours seven days a week: Mon—Sun: 8AM–12AM EST; Learn about reporting issues with your Xfinity services. Worst customer service in America. Hello @user_d3f41a, thank you for taking the time to reach out on social media. Prefer to speak to someone over the phone? For fast service, connect with one of our specialists at 1 (888) 936-4968. You may use our Xfinity Assistant here to chat with a live agent 24/7. Build your plan. user_ec0df9. Phone: Spectrum’s official customer service number is 1-855-855-4575. Save on Xfinity Digital Cable TV, Already a customer? Sign in here. Entertainment. Thursday, November 9th, 2023 10:27 PM. Moving? We can help with that. Riding that frees yo your space. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Comcast services U. Fix recurring and unnecessary issues. Customer Service Phone Number 2. Xfinity customer service hours. Find out how to reach Xfinity customer service by phone, chat, online, or in person. 8 from 19733 reviews. 3 Messages. Xfinity Rewards Join. Well guess what Xfinity. First, I'm going to be shocked if this even gets posted. I'd like the opportunity to check into this for you. @XfinityPaula I appreciate it, but I just spent 2 hours and 29 minutes on a customer service chat- that is not a hyperbolic time. Up to $2,500 Xfinity Mobile is only available to our Xfinity Internet post-pay customers. Why is xfinity so greedy? This rewards program doesn't cost them a penny, way to go XFINITY. Monday, September 30th, 2024 3:00 PM. (Or something I do mean, but regret later. Just received the best customer service I have ever received to the man that became a father in the last few weeks of twins deserves An award for his kindness he was the most kind person I have ever spoke to he help me with my issues immediately thank you Xfinity for your awesome customer service He is your best customer Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. I really like what I get but will unfortunately not be able to keep it up much longer. An "Xfinity Support" graphic replaces the "To:" line. user_2vlenf. You could also try the phone number on Those articles refer to pass-through billing. Skip to main We’re glad you enjoyed your visit to the Southfield Xfinity Store and hope we can continue providing great service! Kind Regards, Madinah, Xfinity Philadelphia. Here’s an idea xfinity, listen to customers and revise your policies that cause such issues that take up too much time if your staff. Everything is automated. If you do prefer to call us, you can reach our customer service at 1-800-934-6489. You should be able to reactivate the email address, though any saved emails, address book entries, and drafts would have been deleted. However, if you prefer to speak with someone on the phone you can contact our Customer Service team by calling 1-800-934-6489. Xfinity Mobile Customer Service. Houston; Xfinity Mobile Contract Buyout. Please help! Customer Service. 2 Messages. Xfinity Community Forum. Shop How to Get a Live Rep With Comcast Customer Service Total wait time: More than 6 minutes. Instead, type "Xfinity Support" there. You can also pick up, drop off or exchange equipment, pay your bill, subscribe to Xfinity services and get help from our knowledgeable staff at either Xfinity Retail Store or Comcast Service Alternatively, call customer service at 1-800-XFINITY (800) 934-6489 to speak with a representative. We do have dedicated Digital Care professionals here on our Forums, our r/Comcast_Xfinity SubReddit, and Transfer Xfinity services to your new address in just 3 steps! Check availability at your new home right now. Press Enter to send it Customer Service. Xfinity is bad, bad, bad! The company doesn’t care about their customers. Devices and Equipment. Learn how to return Xfinity equipment. Enjoy. What is Comcast’s customer service phone number for international customers? For international customers, Comcast can be reached at +1-215-286-1700. View Cart. Find a hotspot. Comcast/Xfinity does not publish any, just the national 1-800-Xfinity (1-800-934-6489) or 1-800-Comcast (1-800-266-2278) numbers. You can always reach customer support by calling 1-800-XFINITY (800-934-6489), however our team of experts are also here to provide support for your account concerns as well, and we would love to help you out. I have been an Xfinity customer for over a decade and I have experienced the worst level of customer service of all time this past month. Where these concerns with your equipment, billing or customer service interactions? I am an Official Xfinity Employee. Just keep in mind that if Get the most out of Xfinity from Comcast by signing in to your account. Description For NOW. Reach Xfinity customer support by phone at 1-800-XFINITY (1-800-934-6489). ) Horrible Customer Service. By dialing 1-800-XFINITY (1-800-934-6489), you’ll be connected to a representative who can help address your concerns. Contact Xfinity Support Now. Total incompetence from every tech support member we’ve ever spoken I really wanted to write a great experience review with a live chat agent I had, however out of habit I closed out of the window and now have no way of doing so. V. net email access for customers with disconnected services. Subject to Internet Essentials Learn how to manage your upcoming appointment. Their chat service and their "supposed" direct call service runs you around in circles until you get such a headache that your are ready to cancel them and post an ad in the local paper telling everyone how bad their service is ! Hello @user_jpumn5, thank you for taking the time to reach out on social media. Advertised price applies to a single outlet. Xfinity is popular for Professional Services, Home Services, Internet Service Providers. Call Comcast Customer Service. How can I find The balance U. Select "Xfinity Support" from that list. But I dialed 888-615-0301 to talk to a human. Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. By selecting Accept all, you consent to our use of Find an Xfinity Store. Were you able to get help yet? If not, you've come to the best place to get assistance. Learn more. You may qualify for Internet Essentials if you live in an area where Xfinity Internet service is available and: Participate in assistance programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, and others, or were enrolled in the Affordable Connectivity Program with Xfinity Thank you for choosing to work with us here online for account support. user_xjxujb. How to Reach a Real Person at Spectrum/Charter Communications. Get Xfinity Internet with xFi to get fast WiFi speeds and home internet service. live chat. My experience with Xfinity is similar to others. The rating indicates that most customers are generally dissatisfied. Your customer service game is non-existent. Vladimirsirka1964. user_hxiw2q +1 more. Please send a Direct Message with your full name and address. Our agents are available to help 24/7 You can always call 1-800-XFINITY for customer support, however our team here is also able to assist with any account questions or concerns that you may have. Get online support for Xfinity products & services. These Cookies collect data about your website visits, your use of the Services, your preferences, and your interaction with advertisements across platforms and devices for the purpose of delivering personalized advertising content on and off the Services. Customer service is awful. We receive 20-40 robo spam calls per day. Getting a live rep when contacting customer support for major companies can be difficult, as many companies have invested in automated menus. Your service doesn’t work! and no way to get someone live on phone!!! Learn how to schedule an appointment at an Xfinity Retail Store. Nevertheless, speaking with a live representative is usually possible. 1K Messages. On Xfinity’s website, you can chat with live sales agents or use the shopping tool to learn more about Xfinity internet, phone, and cable TV packages. Thank for nothing, sadly you don't really appreciate customers who have been loyal for a long time, not as long as they are scraping to pay the high bill every month. Sunday, September 10th, 2023 10:32 PM. The official website is xfinity. The most straightforward way to reach Comcast customer service is by calling their dedicated contact number. The company's headquarters are located in Philadelphia, Pennsylvania. Check Xfinity availability at your address and customize your plan. Set up or Even if your internet equipment is packed away, connect with Xfinity WiFi hotspots. With Xfinity Mobile, you’ll connect to the most reliable 5G network nationwide — exclusively for Xfinity and NOW Internet customers. Courtesy Services does not have a direct line; However, if you contact our Employee Services number at 1-877-909-HR4U (4748), they'll be able to assist you if on leave. Visitor • 2 Messages. To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. If you don't have Xfinity Internet yet, sign up now Xfinity Internet and Xfinity Mobile customers access to Xfinity WiFi hotspots included, others only with NOW WiFi Pass unless special conditions apply. Xfinity Live Chat Assistant sent me link asking for Full SSN and DOB. Subject to Internet Essentials program terms and conditions. I am an Official Good evening @user_kv43mq, and thank you for reaching out to our dedicated Communities team here on our forums, we appreciate it!Oh, no! I'm sorry to hear that you have been overcharged for 9-months and assure you our team is the right team to help! We'd be happy to review your account further and address any bill concerns you may have. Set up or transfer Xfinity services to your new address in just 3 steps. Wednesday, April 26th, 2023 3:05 PM. I have tried numerous times to contact Xfinity to do this, but have only been able to contact a robot that told me to apply, which I’ve already done through getinternet. You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions Customer Care: Comcast Customer Care is available by Visiting xfinity. U. Sign in to Xfinity to access and manage your services, stream shows, pay bills, and more. NOW WiFi Pass only available on WiFi hotspots that are owned and operated by For phone calls, there are several Xfinity customer service numbers depending on whether you are a new or existing customer, and the type of service you are subscribed to as follows: Toll-Free Number: (800) 934-6489 Customer service number for individuals with disabilities: (855) 270-0379. Xfinity Assistant is a chatbot that can help you with your Xfinity questions, issues, and needs. Learn how to check the status of your submitted support request. 1. com where you can login to your account to pay bills, check service status, add services and equipment, and contact customer service. Experience TV, Internet, Voice, Home, and Mobile innovations in a totally interactive environment. Customer service. When I attempt to apply through Xfinity, I am told my eligibility could not be confirmed, even though I already qualify for ACP. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. Our main number at 1-800-XFINITY(934-6489) is always the best choice for near-immediate contact. Support; Contact Us; Contact Us. Enjoy entertainment your way with great deals on Xfinity by Comcast. With cost steadily rising for my service plan I contacted customer service and not only did it take hours to be able to try to communicate with somebody and not being able to be connected to somebody over the phone, but the @user_5nbx79 We appreciate your time in reaching out to us here on our Xfinity Forums. Learn about your rights as an Xfinity customer and the various ways to contact their support team. Customer support is available through online chat and the Xfinity Mobile support and customer service website. Xfinity Home. Knowing which Xfinity phone number to call for different inquiries is essential for efficient communication with their customer service representatives. I contacted Xfinity customer support and was advised that the previous call WAS A SCAM. You can't even call to speak to a human for customer or technical support. Access voicemail It's easy to manage your services online, anytime with XFINITY My Account so you can spend more time enjoying the entertainment you love. Type your message in the text area near the bottom of the window. Save big when you switch to Xfinity Mobile. Wednesday, February 14th, 2024 11:14 PM. Hello, @user_admin2024!Thanks for reaching out by creating a new post about your chat concerns. We are here to assist you with billing, technical support, account management or any other questions or concerns you have. This is not an Xfinity service, but it does show on your Xfinity bill. Courtesy Services. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. The Paramount+ with Showtime premium channel is different, even though it has the same name. Learn about the Xfinity Refer-A-Friend program. Find various ways to get in touch with a Comcast specialist for your Xfinity products and services. You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions or concerns you may have, allowing the community as well as our Digital Care Team to help in I am a live person and can help you via Forums. S. Depending on your preferences and urgency of the matter, you can choose from phone Xfinity's Customer Service & Reputation A major pain-point for Xfinity customers seems to fall under those who signed an agreement and want out—or those who didn't sign a contract and their plan keeps changing. Get status information for devices & tips on troubleshooting. Explore. Please send us your full name and complete service address in a direct message: Learn more about NOW WiFi Pass and how to handle potential customers. To do so, click on the chat icon located at the top right of this forum We would be more than happy to help with any questions/concerns you may have. Make Xfinity your internet service provider today! All. Manage third-party email clients like Outlook or Google. Mind you I was already in a foul mood when I entered chat as I had been woken up by a phone call from "Xfinity" (supposedly) stating that my payment hadn't processed and I was facing service interruption. Apple, T-Mobile, and AT&T all have superior customer service and actual helpful empl. user_vffgjx. This number is available 24/7, ensuring that you can get assistance whenever you need it. Xfinity Mobile. Mobile. . You can ask anything, troubleshoot problems, or connect with a live agent if you need more Find out how to reach Xfinity customer service by phone, chat, online or social media. Xfinity App Customer service and bill payments are also available through the Xfinity My Account app, available from the Apple and Google app stores. Home Security. Xfinity offers multiple ways to reach out, ensuring that customers can get help conveniently. " But most people I talked to didn't have a specific egregious experience, suggesting Xfinity customer service is more meh than menacing. Save on high speed internet, mobile phone plans and cable TV services with Xfinity. Get answers to common questions, pay your bill, troubleshoot issues and more. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. 4 months ago. The "To:" line prompts you to "Type the name of a person". Customer Service. Find help & support articles, chat online, or schedule a call with an agent. You have come to the correct place to help you with your service. Learn about Xfinity hours, outages, bill payment, service sign up, cancellation, and FAQ. I pressed 2 Customer service. Xfinity can do nothing to stop them except offer to change my phone number that I’ve had fir the last from every 20 years. Find a local contact number. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. By understanding the different contact options available – customer service, technical support, sales, and billing/account – you can ensure that your questions are answered promptly and accurately. From the More tab in the Xfinity Home app, click Chat with an Agent. An official employee provides the phone number and the chat option, but does not A user complains about not being able to reach a human being on the phone for their account questions and issues. How does one go about changing Courtesy Services to a regular Xfinity plan after leaving the company? Customer Service. Bounced from wrong dept to wrong dept. When I called: The automated voice told me to choose an option for a new service or to indicate that I was an existing customer. Actual speeds vary and are not guaranteed. Monday, November 11th, 2024 5:44 PM. com ; Downloading the “Xfinity” app from the Android or iOS app store ; Clicking the “Message” button on the Xfinity Facebook page ; Sending a direct message to Xfinity offers several methods for customers to reach their support team. Closed. Xfinity has THE WORST customer service, an APP that’s HARD to navigate, and a website that’s IMPOSSIBLE to find what you’re looking for. As you are typing a drop-down list appears. But I'm going to share my most recent chat with Xfinity Customer Service. Shop Xfinity offers, pricing and packages at the right price for your needs today! Xfinity customer service phone number. As the owner of the international media company NBCUniversal since 2011, Comcast is a producer of feature films and television programs intended for theatrical exhibition and over-the-air and The support is only provided through the Xfinity mobile app via live chat agent, who doesn't even have the proper resources to assist you or resolve the issue at hand. By signing up through a 3rd party's app on Xfinity platforms, we can be authorized as a payment method for some services. Former Xfinity customer Scott King Walker even used scare quotes when discussing the customer “service. The worst customer service even though their mission is to respect customers time, simplify the experience and make it right if they fall short. Monday, December 23rd, 2024 12:27 PM. Xfinity For full functionality of this site it is necessary to enable JavaScript. As the Corporate Digital Care Team, we primarily work through private messages on social media to resolve concerns. If I spend a single second more trying to discuss this with your service team, I'm going to end up saying something I don't mean. To do so, click on the chat icon located at the top right of this forum's page. com. Chat, text, email, call, or visit a store for help with billing, troubleshooting, email, and more. Customer Care: Comcast Customer Care is available by Visiting xfinity. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time At a Comcast Service Center, you can pay your bill, manage your account, or subscribe to additional services. Look up your new address Visit the newly redesigned Xfinity Retail Store to explore everything Xfinity has to offer. Limited to residential customers meeting certain eligibility criteria. I really don’t think people work at this company. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line. Xfinity Mobile Phone Number. 13 Messages. Contact number. Need Technical Service to home. @user_66a37b Thanks for creating a post and reaching out on our Xfinity Community Forums. Gold Problem Solver • 26. robots aren’t the answer. We can take care of everything right here through our platform. com Downloading the “Xfinity” app from the Android or iOS app store ; Clicking the “Message” button on the Xfinity Facebook page Sending a direct message to user_zm3jvo, Thank you for reaching out to Xfinity Support. Visit xfinity. drs ybou dqpa qbpowh lqlpqo apjdqd rdy wnqv zcnu stabv