Smart meter not sending readings. In most cases, you do not need to check.
Smart meter not sending readings Everything had been fine up until 3 weeks ago, when I got an email from Shell to say both smart meters had stopped communicating and I would now need to send them meter readings. Hi, our EDMI ES-10A smart meter is no longer recording / sending readings. By sending real-time information about your energy use directly to the supplier, you are no longer required to submit your readings to the supplier. I contacted E. I've checked my MPAN on https://smartmetercheck. on are only logging Electricity Smart readings - last one on the 24th April at 17:28. Still not working. Electric goes through OK, IHD shows correct readings. I have gone online and confirmed that no readings are being sent In the last thread, I changed my meter update frequency to half hourly as requested. After an account migrates it can take a while for readings to start coming through as the DCC have to basically re-route your signal form your old supplier to your new supplier so we can get the communications. ON Next Community Smart Meter Not Sending Readings Level 5 jhsim View Profile View Forum Posts Private Message View Blog Entries View Articles Copy post link Subscribe to this Thread 04-09-22 4526 views I don’t know how to take a smart meter reading For SMETS1 (Secure) meters - Press 9 on your smart meter keypad to show the meter reading in kilowatt hours (kWh) for electricity, and cubic meters for gas. Both the electricity and gas meter are in the same place (about 30cm apart!). I contacted them E. Prior to the change we got consistent readings from the electric meter on the Octopus app and Octopus themselves were lifting electric consumtion readings reliably. Agreeing for your smart meter to send more regular meter readings should help the accuracy of your bills. I’ve uninstalled the app and reinstalled it, checked online, logged out and back in again, and was told to ask on here for help by the chat assist I had an EDF smart meter fitted about a year ago. Hey @Rachel1 I've looked at your account, it looks like your smart meter is all up & running on our side now & all set to send us your readings this month. Almost four million smart meters in Great Britain were not working at the end of 2023. The network You might be asked to submit readings if you have a smart meter but have not activated Smart Services. “You can check this on your online account, app or paper It's possible that your electric meter is not compatible with smart reading. Smart meters come with an in-home display (IHD) Even if Wondering how to take a meter reading? It's super simple. 41 (532. It usually sorts itself out, and starts sending your meter readings again. Similar to your mobile phone, your smart meter may occasionally lose connection to the network and stop sending us This means your meter should automatically send readings to your supplier, so you don't need to send them yourself. org. ON Next Community Thread Our smart meter readings have not been sent since 5/5/22. Phoned OVO , said Hi, on the 13 of January my IHD has stopped receiving electricity readings from the smart meter, but it is still receiving gas readings. My electric readings are sending fine, and the gas and electric are showing on the home display. I have gone online and confirmed that no readings are being sent so at present there is nothing smart about it, unfortunate Hi 👋 I had gas/electric smart meters installed in October 2021. Still awaiting a fix, since December 2021! I spoke to someone at Eon via Twitter on December 21st 2021. Sorry we couldn't connect your smart meter to the network straight away. If you have a smart meter and have opted for Non-Interval (Bi-Monthly) Smart Services, we will receive your meter readings remotely once every two months. It cycles through them, as it used to do, but no longer says 'import' and 'export' when it does. At this point I decided to do some research myself. The smart meter is sending half hourly info and this has been checked by OVO. ON Next Community E. I discovered that both my meters are smart meters - Smets 2 - having identifiied both E. Is this normal as it is not helping with my usage of energy and I am spending more than expected. The supplier initiates a data pull once a day to recover index readings and the previous day’s 30 minute usage data. It is likely to be a temporary connection issue and will be fixed remotely. I am not sure what the "mesh" one is, but the WAN and HAN are flashing green and there is a red flashing LED, which has 1000 imp/kWh by it. Hello, I have SMETS2 EON smart meters for Gas & Electricity which were installed in August 2021 and since then, despite adjusting the smart meter reading frequency settings in my Eon and EONNext account to daily or half hourly readings, my meter is still Smart meters do not send readings every 30 minutes. Your online account lets you know that your meter isn’t sending us readings. The electricity still works fine showing Just had a smart meter installed, but it's not working yet? Find out why – and what to do while our smart meter team is fixing the problem. Our guide lets you know how to read meters, whether you have a traditional non-smart meter, a SMETS1 smart meter in non-smart mode, or a connected Hi, I’ve had problem with no meter readings being sent since start of December . Then I was told that my electric meter was a traditional one. If the communications to your Smart Meter do not work, you My smart meter stopped sending readings to EON in April, and it hasn't restarted since then. I have even tried to leave the smart meter Problems with the HAN will likely result in the smart meters not being able to send energy usage information to the in-home display and/or the energy suppliers. I can still send manual readings, but why is my smart meter not sending Just plugged in the old Npower display device black box (Duet II) and the HAN is Hi, I have an unusual question. The IHD is still I had an smart meter fitting this time last year and all was going fine until 3 months ago my smart meter stopped sending meter readings, I am now stuck with “estimated” bills which are completely wrong😑 I have emailed eon about this several times, at first they I've got a gas smart meter that was fitted by Eon when I changed over to them but it isn't sending readings back and hasn't since it was installed<br><br>I've phoned a number of times in the past and just been fobbed off and told to submit readings Need to know how to get your smart gas meter to start sending meter readings? Our step-by-step guide lets you know how get your gas meter up and running. I contacted Octopus today who tried to reboot my So we received this bombshell last week. My meter is an Aclara SGM1412-B Often that's because they're not sending data via the smart meter network to their energy supplier, leaving customers with estimated bills and having to send meter readings again. I'm with British Gas and have smart meters since 2018. I reported to customer services at the time and have tried several Hello @Han_EONNext, I've been a customer since June 2021 and my electricity reading has never updated on my smart meter, nor been transmitted to you. I had both gas and smart meters installed April 2022 and neither have yet to send meter readings to EonNext. Contact your energy company to look into the problem. 0kWh) Gas used = £25. Can someone in the co mmunity or on the E-on team help with this, please. I would suggest that this “Smart Meter” is NOT SMART This smart meter makes my life harder – it does not function as a smart meter and the display is so much smaller meaning that a ladder is needed to read it Thanks for your reply. I contacted them If your smart meter is not sending automatic readings to your energy supplier, it should still be recording your energy use correctly. Any idea why they all of a sudden stopped using the smart meter readings for electricity but continue to use them for gas? Besides which if I could see it from thousands of miles away, why do I need them or a smart meter to send readings back to the supplier? 0 « 1 2 » Comments youravinalarrrf Posts: 575 Forumite 19 May 2022 at 2:38PM edited 19 May 2022 at 2:39PM Send an email with" smart gas meter not sending reading " as the message title and yo detail and description of the problem in the message text. Your bills will no longer be based on estimates, which means you will receive accurate bills and won’t under or overpay again. Once the supplier has set up your account; updated databases and sent bespoke security certificates to each of your meters, you will get ‘ESME and GSME commissioned’ messages on your IHD. On asked to install at the end of 2022, stopped sending readings after a few months. Not all electric meters are compatible, so you should check with your energy supplier to make sure. The Wide Area Network(WAN) spans over a large geographical area and is the part of the system that allows the wider communication between the smart meters and the energy suppliers to take place. I would suggest that this “Smart Meter” is NOT SMART This smart meter makes my life harder – it does not function as a smart meter and the display is so much smaller meaning that a ladder is needed to read it Hello, I have SMETS2 EON smart meters for Gas & Electricity which were installed in August 2021 and since then, despite adjusting the smart meter reading frequency settings in my Eon and EONNext account to daily or half hourly readings, my meter is still E. I have no idea why. Similar to your mobile phone, your smart meter may occasionally lose connection to the network and stop sending us That's perhaps not surprising since nearly 3. ON Next Community Thread since october 2021 gas meter stopped sending readings, electricity meter works As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to We had a "smart meter" installed in September but we were not given an in-house display and the meter is not sending through any readings. Get help with your IHD screen Go to our help page if your screen isn't working but you can see data in your online account or app Then the electricity reading disappeared from the IHD and no electricity readings were sent to E. Add this to the fact your bills are no longer I'd agree with the "send monthly readings" comments. ON Next Community Thread Like many other Forum members who have posted about this issue my meters are no longer sending readings automatically, and despite numerous conversations with Smart meter not sending readings - E. You recently fitted a Smart meter for the gas supply which is working fine, but the existing electricity meter does not work and even with my previous provider, never has. ON Next Community We had a "smart meter" installed in September but we were not given an in-house display and the meter is not sending through any readings. We then received a bill for £1210 for electricity for that month. uk and it says "your meter is not communicating with the DCC network". If you’ve just had these installed it’s worth remembering that it can take up to 6 weeks for your account to be updated with your new meter details. The L+G E470-5424 smart meters have not been sending any readings since August 2023 and I've had to submit readings manually ever since. Any reason why this is happening & how As with every diverse community, there is always a mixture of However, a couple of weeks ago it stopped sending readings to the IHD and now, when I press a button on the meter to get a manual reading, it just displays “STATUS A”. This is crazy. In the meantime, read your smart meter manually and send Smart meter, does not send gas readings to Eon. We would recommend that you send My SMETS1 smart meter was installed a few years ago by Eon. ON Next Community Yes, same thing here. @Beki_EONNext Im having the same issue Electric sending Smart readings but Gas is not, I Have SMETS 2 meters fitted in July by Eon, Moved to Eon Next in August nothing was being picked up Electric was sorted to send smart readings in December but Gas If you’ve noticed that your daily usage isn't showing in My Account or you’ve received an estimated bill, your smart meter may have stopped sending us meter reads. Smart meters send readings to your supplier by themselves. I contacted Octopus about the issue and apparently my comms hub is not sending any readings and that this is caused by a firmware fault and that Octopus is waiting on the Data Collector Company, i. I asked again in August. Either the meter is storing data but not sending any readings, or it's I'm not sure if this has ben posted previously as I couldn't find a thread. It used to send readings automatically to my previous energy supplier but e-on next require me to provide them with Hi @kingtut. I have tried restarting the IHD multiple times, bringing it closer to the meter, pulling the Since 2nd April my smart meter (AS302P) has not been sending readings to British Gas. 'E' or 'estimated' indicates that your supplier hasn't had a reading from your smart meter. Meters do not send readings in the traditional meter sense. Meter manufacturers are responsible for updating meter firmware and for testing it on the DCC Network. I was given instructions to read a meter but not told which one. ON Next Community Thread My gas meter isn’t sending readings - I rang and spoke to someone at the beginning of the month but haven’t heard anything back from them and it’s still not Smart meter not sending readings - E. If your meters are working in smart mode, there is no need to submit manual meter readings. Their lead time is 4-6 weeks before we even get a booked appointment. ON Next Community Thread My smart meter is for electricity only and stopped sending readings to eon back in May. I am hopping mad that a 92 year old has been told to ask "passers by" (who may be complete strangers) to read his meter for him! So The But a recent survey by Citizens’ Advice suggests one in five households have had to regularly send manual meter readings because their smart meters haven’t worked properly. I am just a customer. As of Sept 26th its sent no meter readings to EDF (according to the energy hub). If your energy supplier is not getting accurate readings they may over-charge. The usual suspects are thick walls in between or the meters being too far apart. It’s working in smart mode because you have a second generation meter (SMETS2) that’s on the smart meter data network. But my meter reading shows: Electric used = £37. If your smart meter is not sending readings then you can submit them manually to make sure that your bills are accurate. The meter readings and the mini data are seperate when it comes to billing. But how do smart meters work? Smart Meter Statistics Follow progress in the smart meter roll-out through a set of So mid Jan 2022 my smart meters installed by British Gas stopped sending data to their systems, and the in home display can no longer connect to the meter. “You’ll know your smart meter is sending readings to your supplier if the meter readings in your account are marked as smart. If it's time for your meter. Both meters worked fine before the This occurs when the smart meter loses its connection with the in-home display (IHD) or fails to send meter readings to the energy supplier. But if you work on the basis that nothing will be done you'll not be disappointed, and if something is done you'll be delighted. For gas bills, they're using the smart meters readings. But there's more you can do with them if you know how. You have some choice in the frequency of reading as shown in the tables below. I believe one of the main reasons this can happen is that the gas and electric meters are too far apart. They suggested an engineer to come round but they haven't replied back in two weeks so am a bit lost as to what I'm meant to do now. Last readings they had was on the 12th Dec. Same problem here, I get my electricity readings just fine but nothing off the gas meter. Smart meter not working at all now, gas hasn't worked since leaving Coop . If you’ve logged into your online We had a "smart meter" installed in September but we were not given an in-house display and the meter is not sending through any readings. We'll send you a link to our step-by-step guide within three weeks of your meter's installation – as long as This has started with ours. E. For those on a 30 minute profile, the supplier pulls data once every 24 hours. Have been on Smart Gas and Electric meters for some time now but in the last month the Gas meter has failed to send any readings to OVO so at the weekend I did a manual read by pressing '9' on the Gas meter and sent these in. I would be I have been told several times that the problem has been "fixed" but the Smart meter is STILL not sending Gas readings. ON Next Community Thread Hi All I have a smart meter fitted. So far I've had to submit manual readings. To complicate matters I asked to be switched to a single rate (previously I was on economy 7) and my account now has incorrect readings for previous reads (the day and night rates have the Has anyone else had issue with British Gas Smart meter (electricity) not sending correct readings? I've been struggling with British Gas for nearly nine months now to get them to give me an accurate account of my usage. Anyone have any ideas why this would suddenly stop working? is there some We had smart meters fitted two months ago and I received an email from Octopus last week informing me that our gas meter was not connecting The readings on After 2 months everything should be working, so they should send their engineer around to check Hi everyone, I have an EDMI ES10-B smart meter (pic attached) which was installed in early 2021 with Eon. ON Next Community Thread Hi, my SMETS1 electric meter has started working in smart mode again but my gas meter (Landis & Gyr G470) still isn’t working. Will they ever fix Send manual meter readings while your smart meters are misbehaving to ensure your bills are accurate. I moved suppliers to British Gas obviously my meter went dumb. Hey @ChrisMac,That’s a shame Hugo also can’t communicate with your meter. In this case Octopus finally acknowledged it is faulty and has escalated it to their third party Smart Meter installers. They said they were unlikely to work if it was likely due to the position of the meters. ON Next Community Thread Hello My Smart meter hasn't sent any gas readings since 1 December 2021. Landis & Gyr, to update the “You’ll know your smart meter is sending readings to your supplier if the meter readings in your account are marked as smart. If the screen on your smart meter monitor has gone blank, first check whether it's connected to a power supply. The timeframe for the smart metering team to investigate the issue and contact you is 45 working days. Once unplugged, monitors The good news is that even if the IHD screen doesn’t appear to be working, this shouldn’t affect your smart meter – it should continue to send automated meter readings with your energy use If it's just the gas meter sending readings, it might be due to your gas meter not getting through to your electricity meter (via your Home Area Network or HAN). Inaccurate energy bill A common reason for an E. I have tried multiple Hi My gas meter has stopped sending readings to Eon. ON Next Community Thread Smart meter has not sent any gas readings since October 2021. We had SMETS2 smart meters installed 11 months ago by Shell. A few of Hello, I've recently had a new smart meters installed. “You can check this on your online account, app or paper statements. My Smart Meters (Electricity+Gas) were installed 1 week ago along with an In Home Display (IHD). Does anyone know how to re-sync the two meters so Gas readings are If you’ve noticed that your daily usage isn't showing in My Account or you’ve received an estimated bill, your smart meter may have stopped sending us meter reads. citizensadvice. The Electric Meter does communicate with the IHD and that seems to work ok but it doesn't send back readings. I'm getting monthly bills. I recently checked my account to ensure that readings were going in for the 01/10 changes. If your smart electricity meter is on an Economy 7 tariff (where you pay a standard price during the day, and a lower rate for 7 hours overnight), press 6 and then press it 3 more Anyone else having issues with their Smart meter for gas (it's an SMETS1 meter fitted by British Gas originally but I am now with Octopus). A few months back we got SMETS2 smart meters installed through EDF. I'm only being charged for electricity, not gas. The Gas Meter has never communicated any usage information to the IHD nor sent back any readings. Since 10th May, the gas meter has not provided any readings to Octopus - I raised it with them and they said they would If you’ve noticed that your daily usage isn't showing in My Account or you’ve received an estimated bill, your smart meter may have stopped sending us meter reads. If it's just the gas meter sending readings, it might be due to your gas meter not getting through Afternoon. This Smart meters do not send readings every 15 minutes. Previously, with eon, I I am still missing smart readings in my account and on the app for both electric and gas smart meters. Within this time they will attempt to fix the issues with the meter remotely, if My gas meter isn’t sending readings but my electricity meter is working fine. "My smart meter is not sending any readings to my supplier so I am receiving estimated bills. Is your smart meter not sending readings? Learn what you need to know about smart meter alerts and what to do when your smart meter isn’t sending readings to your supplier. My electric has not updated since 21 August and my gas is missing readings for 22 August and 24-25 August. ON from June 2021 onwards by the smart meter. I moved back to Eon/Eon next after a few months my meter started working again until August this year. It’s Smet2 installed by Eon and was working fine when I left them. My domestic smart meter, which E. The communications hub establishes a Home Area Network for the IHD and up to 3 other devices. So when there's a change of supplier, it can cause a break in Smart meters also relieve you of the hassle of manual meter readings as they send an automatic reading to your energy supplier at least once a month. However, it can also be an issue of a "non-communicating" smart meter. But it could be something at home that's blocking the signal – so it's worth checking if you have: Smart Pay As You Go Even though your meter isn't connected yet, you can still top up. One customer told us: 'The smart meter Having issues getting your smart meter readings? If your smart meter is faulty or you believe the meter readings are incorrect follow our troubleshoot guide. Even though I have provided a meter reading daily, I still haven’t been billed for September. Got in touch with Eon at the time who said: Upon looking into your account, we can confirm that your The number of faulty smart meters surged in the second half of 2023. Initially, no problem and the Smart meter worked fine with EON NEXT, but a few weeks ago the Gas usage would not update and the meter readings ceased on my Chameleon 3 which just states "waiting for historical data". Or if your smart meter monitor is broken and you have had it for less than The main purpose of a smart meter is to send meter readings to your energy supplier automatically. I've been trying for the whole year to get them to rectify this without success. Skip to content Watch Live This means they were not operating in "smart mode" and sending readings to In most cases, you do not need to check. As with all technology, there may be times when your smart How do I know my smart meter isn’t sending readings? There are a couple of ways you can find out: You get an estimated bill rather than an accurate one. I want to know whether this SMETS1 Gas Meter not sending readings (Elec is fine) - E. Check if your energy supplier is having connectivity issues, which could explain why your smart meter’s Here's how to read your smart meter if it isn't sending automatic meter readings. I want to provide my meter readings but my account is not giving me the option to do it. Thanks in advance for any assistance you can give. You just have to manually add the credit each time you top-up. I have checked on the bright app and they As with every diverse community, there is always a mixture of opinions But a recent survey by Citizens’ Advice suggests one in five households have had to regularly send manual meter readings because their smart meters haven’t worked properly. Since the change, we have had no electric readings on the app or the IHD (Octopus have confirmed that they also cannot get electric readings). ON Next Community Thread Hi Ever since our tariffs changed from a fixed deal in April 2022 our smart meters have not sent any readings up to then they were working fine, also the Duel Smart Meters Not Sending Readings - E. Gas readings continued to work without any problem. Consumption of around 4-6 kWH per day would be normal. To My Smart Meters (Electricity+Gas) were installed 1 week ago along with an In Home Display (IHD). But this number doesn't include the people having problems with their smart meter monitor or in-home display. Find out how to tell if your meter is working here. Also, I don't seem to be able to view any bills. only had a problem since changing supplier which wasn't my choice the Coop migrated all their customers to another supplier. I can no longer read the digital display on the meter (IHD has never worked). They've cancelled every There are a myriad of reasons why a supplier cannot ‘pull’ data from a smart meter. If they lose “If your smart meter is not sending automatic readings to your energy supplier, please be reassured that it will still be recording your energy use correctly. In April 23 I received a statement saying Hello, I switched to Octopus from EDF a couple of months ago and use a smart meter. They have confirmed they have tried everything to resolve the communication issue with my smart meter and told me the Why has my smart meter stopped sending meter readings? If your smart meter loses its connection with your energy supplier, it won’t be able to submit your meter readings for you. If the meter has stopped sending readings it may need on boarding (if its new), which mine did after a month or so, it for some reason failed to register with octopus despite registering @Beki_EONNext Im having the same issue Electric sending Smart readings but Gas is not, I Have SMETS 2 meters fitted in July by Eon, Moved to Eon Next in August nothing was being picked up Electric was sorted to send smart readings in December but Gas My gas usage is not showing hourly, although electricity is showing hourly. They can send readings via a remote connection to energy suppliers (). The electric one is working fine, but the gas meter has failed to send a single smart reading. ON Next Community The reading on smart meter show less usage and spend compared to my bill. The IHD seems to be stuck on 40p and doesn't change. ON Next Community Thread My gas smart meter has not sent readings since July 2021 and is still not fixed 12 months on , how long do I have to wait before it finally works !! Smart meter not sending readings - E. Can they be remotely upgraded? Yes, smart meters are part of a national wireless network allowing them to send readings as required This is similar to a network used by mobile phones using radio waves. Having a working HAN doesn’t mean that Hi. An engineer has missed an appointment back in September 2022 and eon have since been unable to arrange another visit. Just like your mobile phone, your smart meter can occasionally lose connection to the network. Electricity readings are being sent each month no problem. I would suggest that this “Smart Meter” is NOT SMART This smart meter makes my life harder – it does not function as a smart meter and the display is so much smaller meaning that a ladder is needed to read it Smart meters measure how much gas and electricity a household uses and show how much it costs in near real time. Smart meters send meter readings to your supplier automatically on a regular basis. I'm not having any issues with the connection to my IHD. The LCD display shows last months' readings, unchanged. This happens from time to time for a number of E. Our fixed term also ended on 1st october and our tarrif increased substantially but our meter has not updated so we are seeing the Smart meter, does not send gas readings to Eon. Great to hear about your new S2 meters. I've been with BG for the last two years and they installed the smart meter last year when I switched to one of their tarrifs that was cheaper and a smart meter was compulsary. It is best to talk to your Then the electricity reading disappeared from the IHD and no electricity readings were sent to E. It is This is because smart meter readings (which is different to prepayment smart meter or pay as you go meter) allow you to manage your usage in real-time. Often it is a connection issue, which is likely to be temporary, and can Smart meter not sending readings Level 1 Fern View Profile View Forum Posts Private Message View Blog Entries View Articles Copy post link Subscribe to this Thread 13-01-22 9875 views I’ve just switched suppliers and my meter isn’t sending readings Some people who have a first-generation smart meter (typically installed before March 2019), may have experienced some loss of its smart functionality when switching energy suppliers. The latest A smart meter reading will be marked as 's' or 'smart'. I raised a fault with EDF and they said it was due to an ongoing firmware update that would take around 3-4 weeks to complete due to it being done via 2G. Smart meters can: let you know how much energy you are using; automatically send meter readings to your energy E. 5million of them aren't working in 'smart mode', according to government data published in August 2024. I have just sent a manual reading but obviously this needs sorting. If you genuinely think the meter has a fault, try contact the company which installed it (usually it is found near the meter itself). They are all flashing every 5 seconds. Smart (credit) Your meter will be recording your energy use in the normal way. I've contacted Eon several times, and each time, I'm told someone will Do you have good wifi in the area, smart meters run off sim cards and sometimes they may not be able to send a read due to bad wifi. It was working fine up to October and since then and since then it hasn't sent any reading. (its been like it months now) The electric smart meter Gas meter is not sending readings to E-On and hasn't for over a year, I've spoken to customer services multiple times, I am passed around departments and the problem not resolved. I am puzzled as the Smart meters were installed when I was with Pure Planet about 12 months ago and they didn't complain about intermittent readings. ON Next Community Thread I had my Smart meter installed on the 17 Aug. My smart meter stop connecting with Octopus in May 2023 and I'm still trying to get them to sort it - but at least I know (and they know) how much lecky I'm using and therefore what's owed - so no surprises. It has been unable to send Theoretically your meters should send their readings to eon without your involvement, once the switch is fully complete, which it seems it currently isn’t. There are various reasons why some smart meters might not be automatically sending meter readings. 0kWh) I contacted EON to ask has my Smart meter been updated to the new tariff or can they help me understand why the bill significantly differs to the smart meter . It was flagged that a reading had not or couldn’t be taken for 181 My Smart Meters (Electricity+Gas) were installed 1 week ago along with an In Home Display (IHD). Had an engineer booked for early this year but it was cancelled due to Covid-19 which I understood. All lights (except MESH) are flashing on we per 5 seconds on the electricity meter, which indicates all is working fine, so I suspect it’s an issue with the smart gas meter connecting to the I had smart meters installed on 7th June 2022. ON Next Community Thread Hi My first post here, my mums electricity smart meter fitted September 2021 has not sent a meter reading automatically since may of this year, she up Morning and welcome. For the last 2 months, my electricity bill were all estimated. Thefoll Although the In-House Display (IHD) is a handy little device, it is only a guide to The number of faulty smart meters surged in the second half of 2023. Smart Meter Not Sending Gas Reading - E. I’m not an expert hence I’m on here looking for help but I am led to believe that the gas meter is a slave to the electric meter and needs to connect to this to send the readings. Similar to your mobile phone, your smart meter may occasionally lose connection to the network and stop sending us Hi, my smart meter is sending electric readings but no gas readings for 90 days. OVO sent engineer, he replaced both meters 24th January. Bulb told us a few weeks ago that our smart meter hadn't sent any data for 6 months so we took a manual reading on Nov 5th which was 6343. I had smart meters installed 3 years ago and I was advised they were smets2 meters. Smart meters are similar to traditional gas and electricity meters but have additional features and functions. On and they promised to investigate and fix it. They won't create a bill without any readings so I knew our bill was due and had to contact them and supply our meter readings over web chat. Instead, an 'A' has appeared in Hi We got a smart meter with EDF back in August. However, it’s a good idea to check if the numbers on your physical meter match what you see on your IHD every now and then. I've attached photos of my meters. Since installation the electricity meter has performed correctly sending readings and has been no trouble. Unfortunately I have invested a lot of money in a solar/battery set up and an EV so I really need my smart meter to work so I can get back on a cheap overnight tariff. Your smart meter gives you access to detailed data about how your household uses electricity and gas. Why is my smart meter not sending readings automatically? The main reason why many people have a smart meter installed is that they send your meter readings automatically so when you’re being asked to submit readings, you might be tempted to ignore the prompts. In the meter reading section there is one electricity section which takes both daily usage and then monthly readings - this works About Smart Meters Smart meters were introduced to make your life easier. The IHD on day 2 lost connection and I have not been able to get it back since. Gas meter readings being sent ok, but not electricity readings. As far as I can tell the meters themselves work OK and communication is established as per the attached picture (green LEDs flashes about every 3 seconds). See more smart meter problems and how to solve them. My smart meter stopped sending readings in May last year, having worked perfectly up until then. Since then it has only sent 1 electric reading and no gas readings. This means that they're not connecting to the smart meter network, which lets them send meter readings. It could be due to the electricity meter being in a cupboard or cellar, preventing connectivity. I imagine it's My Smart Meter hasn't been sending readings and I'm not getting anywhere with customer support via email. They have also failed to compensate me for the missed appointment. To resolve this problem, try the following steps: – Make sure the IHD is within range of the @Beki_EONNext Im having the same issue Electric sending Smart readings but Gas is not, I Have SMETS 2 meters fitted in July by Eon, Moved to Eon Next in August nothing was being picked up Electric was sorted to send smart readings in December but Gas E. After switching, the Gas meter has been able to submit readings but the Electricity has not. It also connects to the DCC network. Initially everything worked fine, then I noticed the IHD not displaying the usage anymore (April 2022). That was in June. The gas meter has never sent readings, or connected to the IHD. Both meters are reporting to the Bright Cloud app but e. I have gone online and confirmed that no readings are being sent so at present there is nothing smart about it, unfortunate Smart meter hasn't been sending readings to eon. My SMETS1 meter was upgraded-remotely to operate as SMETS2 about two-years ago now, but in my E•ON Next mobile-app, 22 November is the last day showing a reading. Even if the screen isn't working, it's very likely your smart meter itself is still working fine and sending us automatic readings. 4. I also asked if they could replace the Smart Meters for ones that did transmit readings. It says my smart meter is sending readings automaticallybut I dont have, and never have had, a smart meter! Hi @Tjw50I don't work for OVO. I was informed it would be sorted. Our IHD is also E. This is what I got told "I am not able to contact the meter to gain any reads so I requested a specialist team to resolve the connection between the meter This means your meter should automatically send readings to your supplier, so you don't need to send them yourself. e. 24 (175. Awesome reminder @JoeSoap 😀 It will certainly be a busy week! It's a great time to pop on your online account and enter any reads! If you've not got a working smart or prepayment meter it will save any time on the phone if our lines get extra busy! 📞 ' The greatness of a community is most accurately measured by the compassionate actions of its members’ Millions of smart meters are connected to the DCC network, bringing consumers and energy suppliers closer to their data. xmhntjd vgje jhdpf lohgq zrk sutqena yftydn ydm bdpzac peldqmt